Frequently Asked Questions
Everything you need to know about shopping with MR. D.I.Y. Online
What are the available payment methods?
We accept various payment methods including credit/debit cards (Visa, Mastercard), online banking (FPX), and major e-wallets such as TNG eWallet, GrabPay, and Boost.
How long does delivery usually take?
Standard delivery typically takes 2 to 5 working days for West Malaysia and 7 to 14 working days for East Malaysia, depending on your location and courier service availability.
Can I return a product if I am not satisfied?
Yes, you can return items within 7 days of receiving your order, provided the items are in original condition, unopened, and accompanied by the original tax invoice.
Do you offer Click & Collect services?
Yes, you can choose the 'Click & Collect' option during checkout to pick up your orders at selected MR. D.I.Y. retail outlets across Malaysia at no extra shipping cost.
How can I track my order status?
Once your order is shipped, a tracking number will be sent to your registered email. You can also track your parcel status via the 'My Orders' section in your account dashboard.
Are the prices online the same as in MR. D.I.Y. physical stores?
While we strive for consistency, some promotions and prices may vary between our e-commerce platform and physical retail stores due to exclusive online campaigns.